This was an unannounced inspection which took place on 26, 27, 28 January 2026. The inspection was carried out by two inspectors from the Care Inspectorate.

Key messages from the report:

• People received compassionate and kind care from small, stable staff teams who knew them very well.
• Staff supported people well to access activities within the community which were important to them.
• People benefitted from a well led and managed service with visible leaders, who sought feedback in a variety of ways to drive continuous improvement of the service.
• Staff received a variety of training to develop their knowledge and skills however, the service should ensure clarity regarding expectations and a structured plan in relation to key areas of support. For example, medication training.
• People received care that met their needs and reflected their choices because personal plans were detailed and person-centred.

Key quotes from the report:

• People experienced warm, compassionate care from staff who knew them well.
• People told us they were very happy where they lived and spoke positively about their relationships with staff.
• Staff are fantastic – I feel safe with them.
• We also observed kind and respectful interactions which contributed to people feeling safe and valued.
• Overall, the service demonstrated a commitment to getting care right for people. We found the service to be very responsive, applying learning from feedback and discussions throughout the course of the inspection. This improved positive outcomes for people, with upholding the human rights of all people supported being the primary driver for change within the service.

All the team at McFarlane Trust work hard to deliver the best level of service – we are so delighted to get such positive review feedback. You can access the full report by clicking here.